A Study of the Customers Perception towards Digital Banking Services of Commercial Banks in Kalyan-Dombivli Region

Technology has changed drastically and is continuing to change the way banking is conducted. Every new development in technology is widely accepted by banking and finance through various digital platforms of banks. The present paper attempts to study the customers perception towards digital banking of commercial banks in kalyan Dombivli Region and to learn the usage of various digital banking applications among customers of commercial banks in day to day life. For studying customers perception to digital banking services percentage method and chi-square test is applied. It also highlights various challenges and opportunities in implementation of digital banking in commercial banks.