INVISIBLE PRESENCE: UNDERSTANDING THE CONSEQUENCES OF THE UNRECOGNIZED EFFORTS ON THE JOB SATISFACTION OF TMG EMPLOYEES

Recognition plays an important role in the employee’s job satisfaction and performance, yet many employees remain unnoticed for their hard work, effort and contributions. This study investigates the consequences of unrecognized efforts on the job satisfaction of Traffic Management Group (TMG) employees in the Municipality of Lemery, Batangas. Through qualitative method and case study approach, a semi-structured interviews were conducted with selected TMG employees to explore their experiences and perceptions about their experiences of lack of recognition at work. The thematic analysis revealed that TMG employees often experience frustration, burnout, and decreased motivation due to a lack of acknowledgment for their efforts. The key issues identified include unpaid overtime, handling emergencies without proper resources, and taking on responsibilities beyond their job scope without recognition. And the findings indicate that insufficient recognition contributes to emotional exhaustion, reduced morale, and decreased job performance. This study underscores the need for a structured employee recognition program to improve job satisfaction and workplace morale. Therefore, an action plan is proposed to enhance recognition practices, emphasizing the importance of appreciation, fair compensation, and improved working conditions. This research provides insights for local government units and organizations aiming to enhance employee engagement through recognition initiatives.