INFRASTRUCTURE DELIVERY MANAGEMENT CHALLENGES IN KWAZULU-NATAL: A REVIEW OF THE OPERATIONS AND MAINTENANCE MODULE

Abstract Globally, governments have prioritized infrastructural policy and infrastructure development as the key to economic development. Efforts to accelerate effective infrastructural delivery in South Africa gave rise to the development of a government-wide tool called the Infrastructural Delivery Management System (IDMS). This was developed as a standardized approach for the planning, budgeting, procurement, operations, maintenance, decision-making and general management of South Africa’s infrastructural development across all tiers of government. The study explores the effectiveness of implementing the Operations and Maintenance (O&M) module of the IDMS in the province of KwaZulu-Natal (KZN). Focusing on the KZN province, the study utilizes a mixed method research approach. Articles were sourced from databases which included Scopus, Web of Science, Google Scholar and Governmental platforms. Peer-reviewed studies in the English language that were published between 2010 to 2024 were identified. Key search terms were infrastructure delivery management system, challenges, operations, maintenance, and efficiency that informed the literature review of the study. The study drew a sample of 133 participants responsible for infrastructural delivery using purposive sampling. Data was analyzed using thematic and content analysis. Findings suggest within the ecosystem of infrastructural development in the KZN province, the necessary IDMS capacity and capabilities do exist. However, the impact of different institutional roles, responsibilities and concurrent functions; in coordinating and implementing the IDMS, has influenced a growing backlog in public infrastructural delivery in KZN. This can be attributed to the failures in coordination resulting in the efficiencies of the O&M module. Through the resurrection of district maintenance workshops and decisive leadership in response to poor operational and maintenance plans, the application of IDMS may prove to be successful in alleviating infrastructure backlogs across all tiers of governance.