Enhancing User Experience with Voice-to-Voice Communication Technology

Abstract - The fast progress of Artificial Intelligence (AI), together with that of voice-primarily based interplay techniques, closely impacted service industries. For household service, V2V can be most useful by improving customer experience during the appointment booking process. V2V makes the process more straightforward, user-friendly and efficient. In this paper we demonstrate the impact V2V technology has on service availability, friction in booking household services, and user satisfaction. It discusses the implementation challenges and prospects of V2V technology through real-life applications and case studies, followed by an overview of V2V systems and technology.