Evaluation of Patient's Satisfaction at the Out-patient Department (OPD) of the CMH (Combined Military Hospital) in Savar Cantonment, Savar, Dhaka

Introduction: patient satisfaction surveys are essential in obtaining a comprehensive understanding of the patient’s need and their opinion of the service received. It is a vital tool in evaluation the quality of the healthcare delivery service in hospital. Research methodology: the current study is a cross-sectional descriptive study about evaluation of patient satisfaction at the out-patient department (opd) of the cmh (combined military hospital) in savar cantonment, savar, dhaka. The study population respondents aged 18 years and above, 100 respondents were interviewed by using a questionnaire from january to april, 2021, excluding public holidays. The respondents were asked about the basic information of socio-demographic characteristics, facilities at opd, dealings of service providers, clinical examination, treatment cost. This study aimed to assess the level of patient satisfaction with opd services among the patient in the cmh (combined military hospital) in savar cantonment, savar, dhaka. Result: the average results of patient satisfaction were majority of the patients had satisfied in adequacy and comfort in sitting arrangement, cooling arrangement, drinking water facility, and overall cleanliness of opd. About 91% respondents were satisfied in doctor patient’s relationship, 71% satisfied in nurse patient’s relationship, 85% satisfied in maintaining privacy, 83% respondents were satisfied in time given for consultation. 84% satisfied given treatment. 79% respondents were satisfied about sterilization, 56% satisfied in procedure cost. Some respondents were dissatisfied from cleanliness of toilet (59%), 72% dissatisfied for long waiting time and 60% were dissatisfied in long time required for treatment procedure. Conclusion: From these findings, it is evident that the determination of the satisfaction is very complex. It involves trust, patient characteristics and need as well as their perception to physicians and interpersonal skill. Patient satisfaction assessment should be regular assignment of all hospitals that should be conducted. It will be helpful in keep knowing the problems of patient’s and improving the quality of care, ultimately earning good name and prestige for institution.