QUALITY AND PERFORMANCE INDICATOR`S

This article highlights the concepts of quality indicators and metrics, which are considered the primary tools of modern quality management systems in evaluating and improving the quality of products and services. Quality metrics provide quantitative and qualitative measurements to assess the efficiency and reliability of products, while indicators help monitor and control performance in alignment with the organization's goals. Types of quality metrics include functional, technical, aesthetic, and environmental metrics, each measuring different aspects of a product. Indicators related to financial performance, customer satisfaction, internal processes, and human resources offer insights into various dimensions of quality. Effectively managing these metrics and indicators enables organizations to improve processes, use resources efficiently, and enhance sustainable quality. By integrating quality metrics and indicators into their strategies, organizations can boost competitiveness and adapt to customer demands.