INNOVATIVE MECHANIZATION IN POSTAL SERVICES: A PRELIMINARY DATA ASSESSMENT OF NORTHWESTERN INDIA

The paper presents the compilation assessments, made after examining its different aspects, as follows:Purpose: To preliminarily associate operations, analysing utility, and suggest reform ideas.Methods: The paper is a qualitative one, with a primary focus on conducting descriptive analysis based on field visits. Initial field screening was held in stated regions of northwestern IndiaKey findings: Delhi circle held that the Mechanization of process may help in postal operations in handling high traffic. Haryana circle had the approvals delays as the key issue, that needs development. Himachal and Punjab circle had the shortage of staff and illiterate customers.Conclusion: Future is prospected to minimize human involvement with lesser physical presence of customer and seller. Self-vending machine may go successful, but teller is needed.