THE ROLE OF WORK ENGAGEMENT IN THE RELATIONSHIP OF ORGANIZATIONAL JUSTICE AND SELF EFFICACY TO ORGANIZATIONAL CITIZENSHIP BEHAVIOR IN HOSPITAL NURSES IN KENDARI CITY; A SOCIAL LEARNING THEORY PERSPECTIVE

Abstract This study examines the role of work engagement in bridging the influence of organizational justice and self-efficacy on organizational citizenship behavior. The respondents of this study were hospital nurses in Kendari city as many as 413 people. Testing the structural model developed in this study using Analysis of Moment Structure (AMOS) and Statistical Program for Social Science (SPSS) version 22, both of which are statistical tools from IBM. The test results show that work engagement has a significant role in strengthening the relationship of organizational justice and self efficacy to organizational citizenship behavior. This study also found that work engagement can be an effective catalyst for the relationship between self efficacy and organizational citizenship behavior. The findings of this study can contribute to strengthening social learning theory, especially in the context of the causal relationship between organizational justice, self efficacy, work engagement, and organizational citizenship behavior. In addition, this study can contribute to hospital management in Kendari City in implementing and developing human resource management strategies, especially for nurses in hospitals.