THE INFLUENCE OF ORGANIZATIONAL COMMITMENT IN MEDIATING LEADERSHIP STYLE ON EMPLOYEE ORGANIZATIONAL CITIZENSHIP BEHAVIOR IN THE ERA OF BUREAUCRATIC REFORM: A QUANTITATIVE STUDY

Abstract The era of bureaucratic reform in Indonesia has triggered significant changes in human resource management in the public sector. This study aims to examine the mediating role of organizational commitment in the relationship between leadership style and employee organizational citizenship behavior (OCB). OCB, which includes voluntary and extra-role behaviors, becomes essential to improve organizational effectiveness during this period of change. This study uses a quantitative survey method with a simple random sampling technique of 153 employees in West Sulawesi Provincial government agencies who are undergoing a bureaucratic reform process. Data were collected through questionnaires and analyzed using SmartPls path analysis with result analysis using SmartPLS structural equation modeling. The results show that an effective leadership style has a positive and significant impact on employees' OCB, which in turn increases their OCB levels. In addition, organizational commitment proves to be a strong mediator in the relationship between leadership styles and OCB. These findings underscore the importance of leaders who can build strong organizational commitments to encourage positive behaviors outside of formal duties. The practical implications of this study include the need for leadership development that can inspire and strengthen organizational commitment to support the success of bureaucratic reform.