ENHANCING ISO (PDCA) WITH A SUPPLY CHAIN OPERATIONS REFERENCE (SCOR) MODEL FOR QUALITY PROPERTY MANAGEMENT SERVICES

ABSTRACT As supply chains focus on creating value and reducing waste, the authors intend to create and link a Supply Chain Operations Reference (SCOR) Model with related ISO standards in property management to increase values to stakeholders and reduce resources for sustainability. The SCOR Model is a widely accepted framework for managing and optimizing supply chain operations. It provides a structured approach to analyzing and improving values performance in green management, customer communication, staff motivation across five key processes: Plan, Source, Make, Deliver, and Return. In this article, we will apply the SCOR Model to the property management services industry in Hong Kong after COVID-19, highlighting the challenges and opportunities that arise from the pandemic.