Information and Communication Technologies Viewed as a Determinant of University Performance: A Literature Review.

ABSTRACT We adopt the perspective of the resource-based view (RBV) (Penrose, 1959; Wernerfelt, 1984) to analyze university performance based on their internal resources, particularly information and communication technologies (ICT). ICT represents tangible resources encompassing information processing and communication techniques. They are involved in all areas of university activities, from pedagogy to management (human resources, finances, accounting, valorization, etc.). Their value depends on how stakeholders utilize them. Therefore, the university is an organization that leverages and combines its resources, especially ICT, to develop specific capabilities. These capabilities translate into distinctive organizational processes that facilitate decision-making, control, and value creation. Value creation is notably evidenced by the enhanced value of the degree and consequently, the graduate student. The use of ICT has various effects, which we consider more as potential effects rather than established ones, given that organizational processes are influenced by numerous factors. KEYWORDS: Performance, ICT, University