An Intelligent Model for Non-academic Learner Support Services in Open Education in China: A Counselor's Perspective

<div>\n<p><span>Non-academic learner support services are as much indispensable to open education as academic ones which are quite more emphasized. This study collected the non-academic needs of 377 students from an open university through questionnaire surveys and interviews, from the perspective of a guidance counselor in open education. The results show what the students cared most are sharing life/work related topics, enriching campus culture, and providing childcare facilities. The research suggests an intelligent model for non-academic learner support services with five dimensions, which call for broad social participation and cooperation so that the services can be of diversification and intelligence. With this model students’ learning experience and effectiveness are expected to be promoted in China’s open universities.</span></p>\n</div>\n<div></div>