ASSESSMENT OF QUALITY MANAGEMENT PRACTICE IN PUBLIC BUILDING CONSTRUCTION PROJECTS IN CASE OF MATTU

This study will mainly set out with a general purpose to assess the quality management practices and identify challenges in public building construction projects in case of Mattu. To achieve its objective, the study will be employed both descriptive and explanatory research and both primary and secondary data will be used. Questionnaires were used as data collection tools. Furthermore, it employed purposive sampling techniques. The survey questionnaire was distributed to 63 project implementation team members who were selected purposively among them 58 respondents were responded, which represented a response rate of 92.02%. The data gathered through the questionnaire was analysed by Statistical Package for Social Science (SPSS). The generated data will analyse using tables, frequency, percentage, and multiple regression approaches. The summary of study shows there is quality planning process, quality control process, quality assurance, some use of tools and techniques and top management commitment in study area. The study summarize the challenges in implementing quality management practice are difficulties in measuring result, Problem with Right of way and increase in time, lack of standardized quality management guidelines, ineffective communication & gov’t bureaucracy, problems with consultants performance and employee turnover. The regression result of study shows there is a positive correlation between successful quality management practice and independent variables. The regression result shows quality management tools & technique and Quality assurance had positive and significantly successful quality management practice. The regression result shows project quality planning, quality control and top management commitment had positive and insignificantly influence successful quality management practice. The study recommends the following measuring the result properly follow the government guideline and policy, install effective communication, the consultants needs to perform properly to manage the problem they create in their poor performance and the human resource needs to identify the problem related employee turnover give the solution for employees.