Automation of business processes with the help of information system in forest industry

This paper considers the development of an automated information system to improve and increase the efficiency of management of service provision processes. This is achieved by automating the process of submitting requests, monitoring the quality and quantity of solutions to such requests. The system is designed to provide access to the list of services provided, its timely updating and optimization; generation of all types of reports; providing managers of departments of the enterprise with a tool that automates most of the routine work on the design of the results of the activities of departments and related documents.