An opportunity to re-discover the complexity of inclusion. The experiences of Mantua

Cities are complex systems that integrate different elements to create inclusive, liveable spaces. The pandemic has brought significant changes, calling for a reconsideration of urban values and a new interpretation of inclusion, especially in vulnerable areas. Our study, applied in Mantua, in collaboration with the municipal administration, developed an inclusive knowledge framework and launched initiatives to address the new challenges of the contemporary city. Through a series of didactic, research and third mission activities, we have attempted to develop tools to address urban issues related to the themes of urban accessibility, inclusion, sustainability, co-design, proximity and involvement processes, like Placemaking approach. These experiences have led to the definition of six key concepts for the design of urban spaces: elimination of architectural barriers; rethinking the relationship between buildings and the city; integration of proximity in everyday spaces; valorisation of diversity and the human dimension; inclusive improvement for all; adaptability and flexibility of spaces. These concepts make it possible to understand and manage the changing the complexity of cities, supporting urban projects in continuous transformation. Keywords: urban inclusion, accessibility, flexibility, social integration, community