Analisis Kepuasan Pengguna Aplikasi Maxim Menggunakan Metode End User Computing Satisfaction(EUCS).docx

<b>Maxim has entered the online transportation market as a new innovation and competitor. However, it has yet to fully satisfy its driver partners in terms of service quality. This study aims to assess driver satisfaction with the Maxim application using the End User Computing Satisfaction (EUCS) method. A significant issue identified is the high number of driver complaints, indicating dissatisfaction with certain features of the app, which may affect overall service quality. The EUCS method evaluates satisfaction through five variables: Content, Accuracy, Format, Ease of Use, and Timeliness. This structured approach helps measure user satisfaction more clearly and provides insights for developers to improve the system.</b>