THE USE OF THE WEBQUAL 4.0 METHOD AS A MEASUREMENT TOOL FOR LMS QUALITY (CASE STUDY OF FINAL YEAR STUDENTS IN THE INFORMATION SYSTEMS PROGRAM AT FTI UNSAP).pdf

This study aims to evaluate the quality of the Learning Management System (LMS) used by final-year students in the Information Systems Program at the Faculty of Information Technology, Universitas Sebelas April (UNSAP). The research adopts the WebQual 4.0 method, which consists of three key dimensions: usability, information quality, and service interaction quality.Using a quantitative approach and questionnaire distribution to selected respondents, this study analyzes how these three dimensions influence user satisfaction in using the LMS. The findings are expected to provide valuable input for LMS system administrators to improve online learning services and serve as a reference for future research in web-based system quality measurement.