Factors Affecting The Supervision System Business Licensing Policy in Gorontalo Province

Abstract : This study aims to analyze the factors that influence the business licensing policy supervision system in Gorontalo Province, especially after the implementation of the Online Single Submission (OSS) system. A qualitative approach is used through interviews, observations, and documentation studies. The findings show that although OSS improves the ease of doing business, there are weaknesses in supervision, such as fictitious businesses, ignoring technical requirements, and lack of commitment from business actors to the environment. Intervention of power and weak coordination between agencies also hinder the effectiveness of supervision. This study emphasizes the need for comprehensive, transparent, accountable supervision, and is supported by strong regulations and commitment from all stakeholders. Recommendations include strengthening standards, increasing human resource capacity, utilizing technology, and strict law enforcement to achieve sustainable and equitable economic development. This study contributes to the development of a more adaptive and responsive theory of public policy supervision.