A Study on the Role of AI and Robotics in HRM Practices in the IT Sector in India

The Indian IT sector has experienced rapid growth, bringing with it a strong push toward integrating Artificial Intelligence (AI) and robotics into various organizational functions. Among these, Human Resource Management (HRM) has become a key area of transformation. This study explores how AI is reshaping HRM practices, particularly in recruitment, performance evaluation, and employee engagement. Through a mixed-methods approach involving surveys and interviews with HR professionals and employees in mid-to-large IT firms, the research uncovers the real-world benefits, such as improved efficiency and smarter decision-making, as well as concerns like reduced human interaction, job security fears, and ethical issues. The findings show that while AI brings valuable support to HR tasks, its true success depends on how well it is aligned with human values—transparency, empathy, and trust. By highlighting employee experiences and organizational readiness, this study offers practical insights for HR leaders, policymakers, and researchers seeking to navigate the evolving landscape of AI in HRM.