A STUDY OF RETAIL BANKING'S CURRENT CHALLENGES AND OPPORTUNITIES IN INDIA

India's finance sector is evolving. Remote places will benefit from anytime, anywhere banking with dedicated channels and advanced technology.Technology can lower last-mile expenses and improve non-banker services, increasing financial inclusion. New banks like microbanks help.The financial sector changes for several reasons.Technological, legal, demographic, economic, and customer expectations drive change. Successful banks must overcome these problems and restructure. Banks must adapt to survive. The Indian banking and finance sector is growing. The Indian banking sector is worth $1.31 trillion (Rs. 81 trillion). Mobile phones and the internet speed up bank transactions and engage customers. India has 61 RRBs, 90,000 credit cooperatives, 20 commercial, public, and 43 international banks. Banking might rank third globally by 2025 and fifth by 2020. We evaluate Indian retail banking's opportunities and limitations.