DEVELOPMENT MODEL OF EDUCATION AND TRAINING FOR NURSE COMPETENCIES BASED ON SERVICE EXCELLENT AT RSUD TOTO KABILA, BONE BOLANGO REGENCY, INDONESIA

Abstract The purpose of this study was to describe and analyze the development model of education and training for nurse competencies based on service excellent at RSUD North Toto, Bone Bolango Regency. The method used in this research is research and development using the ADDIE model. The approaches used were qualitative approach and quantitative approach. Data was collected through observation, interviews, and questionnaires. The results of this study are that the development model of education and training for nurse competencies based on service excellent at RSUD North Toto, Bone Bolango Regency includes: (1) input, which consists of: (a) planning, (b) organization, (2) process, which includes: (a) training program, (b) training activities, (d) TTS (Teen, Twenty, Seventy) model, (e) andragogy approach, (f) participatory model, (g) contextual PBL strategy, (g) evaluation, (3) output includes increased knowledge, skills and attitudes, (4) outcome, improvement; effective communication, excellent service, patient satisfaction, public health. Various institutions and agencies can use the results of this study to improve the competence of employees in their environment.