From Digital Tools to Tangible Results: The Outcomes of Digitalized Career Management Systems

Abstract: With the rising adoption of Digitalized Organizational Career Management Systems (DOCMS), it is crucial to understand how these systems impact employee development and organizational success. This study aims to identify and prioritize the outcomes of DOCMS that stakeholders perceive as most valuable. This research utilizes the Fuzzy Delphi Method to gather and synthesize expert insights on DOCMS outcomes. By prioritizing expert perspectives, the study sheds light on the most impactful outcomes these systems offer for attaining organizational goals. Via extensive literature review most crucial outcome criteria were identified and further evaluated. The study recognizes "Strategic Talent Management" as the foremost outcome, underscoring DOCMS’s capability to align talent strategies with business objectives. Other key outcomes include "Organizational Change and Innovation," which fosters adaptability, "Enhanced Efficiency and Decision-Making" for operational improvements, and "Improved Employee Experience and Engagement," supporting a positive workplace culture. The findings provide organizations with a roadmap for using DOCMS to boost strategic alignment, agility, and employee satisfaction. This study contributes novel insights into how DOCMS can drive strategic and operational success, offering valuable support for organizations in the digital era. Keywords: Digitalized Organizational Career Management Systems, Fuzzy Delphi Method, Organizational Change and Innovation