Factors Affecting Trust in E-Commerce Websites

Abstract: In the rapidly evolving digital marketplace, trust plays a pivotal role in influencing consumer behavior and decision-making. This research article explores the various factors that affect trust in e-commerce websites, highlighting the importance of website design, security measures, customer reviews, and brand reputation. By understanding these factors, e-commerce businesses can enhance user experience, foster customer loyalty, and ultimately drive sales. This article aims to provide insights into how trust can be cultivated in the online shopping environment, ensuring a safer and more reliable experience for consumers.

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Publication Details

Journal
Zenodo (CERN European Organization for Nuclear Research)
Published
2025-02-28
DOI
https://doi.org/10.5281/zenodo.15161931
Primary Topic
Organizational and Employee Performance
Type
article
Field-Weighted Citation Impact
0.00
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article

Factors Affecting Trust in E-Commerce Websites

Zenodo (CERN European Organization for Nuclear Research)
Organizational and Employee Performance
article

Factors Affecting Trust in E-Commerce Websites

article en

Abstract

Abstract: In the rapidly evolving digital marketplace, trust plays a pivotal role in influencing consumer behavior and decision-making. This research article explores the various factors that affect trust in e-commerce websites, highlighting the importance of website design, security measures, customer reviews, and brand reputation. By understanding these factors, e-commerce businesses can enhance user experience, foster customer loyalty, and ultimately drive sales. This article aims to provide insights into how trust can be cultivated in the online shopping environment, ensuring a safer and more reliable experience for consumers.

Zenodo (CERN European Organization for Nuclear Research)
Gulbarga University (IN)
Peace, Justice and strong institutions
Openalex Percentile: Top 77%
Organizational and Employee Performance
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