AI-Powered WhatsApp Chatbots: Revolutionizing Customer Interaction and Automation

Abstract - The arrival of WhatsApp chatbots along with artificial intelligence technology has transformed our understanding of automation systems as well as customer service across all markets. AI-based chatbots perform two significant functions: they minimize business duties and they enhance real-time communication by providing users with smooth dialogue. These chatbots process Natural Language Processing (NLP) with Machine Learning (ML) capabilities which enables fast customer question understanding and response. This paper tracks the development of AI-based WhatsApp chatbots while presenting their industrial-wide applications and predicted digital communication advancements.