A Conceptual Model of Key Determinants Affecting Supply Chain and Operational Performance in Small and Medium Enterprises

Abstract: Enhancing the efficiency of Supply Chain Management (SCM) has become a critical factor influencing business performance, particularly for small and medium-sized enterprises (SMEs)—a sector that constitutes the majority and plays a significant role in driving Vietnam’s economy. However, these enterprises continue to struggle with substantial challenges in maintaining and improving operational efficiency as well as sustaining their competitiveness in the market. Recognizing these limitations, this study aims to propose a model identifying key factors affecting SCM performance and overall business performance in SMEs. The model comprises five key factors: Leadership, Information and Technology Sharing, Human Resource Management, Sustainable Practices, and Strategic Partnerships.