Perceptions and Utilization of Information and Communication Technology on Service Delivery among Nigerian Colleges of Aviation Technology Staff

Abstract This paper explores the perceptions and utilization of information and communication technology on service delivery among Nigerian Colleges of Aviation Technology staff. Survey research design was adapted. The population of the study comprises 820 staff members at NCAT Zaria with a sample of 350 participants. Simple Random Sampling Technique was used in selecting and administering the self-developed closed-ended questionnaire. Multiple Regression statistical tool through the aid of Statistical Package for the Social Sciences (SPSS) version 26.0 was used in testing the hypotheses of the study. The Cronbach alpha reliability test revealed performance expectancy, effort expectancy, social influence, facilitating conditions and public service delivery have Cronbach coefficient of 0.876; 0.741; 0.909; 0.897; and 0.918 respectively. All the coefficients are more than 0.7 indicating that the instruments are reliable, suitable and fit for the study. The study also adapted the use of face validity by employing the expertise of two public sector professionals and two academics from the Department of Public Administration, Ahmadu Bello University Zaria. The result of the analysis revealed that there is a positive and significant relationship between performance expectancy, effort expectancy, facilitating conditions and public service delivery in Nigerian College of Aviation Technology Zaria (p<0.05), while there is a positive but insignificant relationship between social influence and public service delivery in Nigerian College of Aviation Technology Zaria (p>0.05). This recommended that NCAT should implement comprehensive training programs for staff on the effective use of ICT tools in delivering services. Keywords: ICT, aviation education, public service delivery, organizational performance, NCAT