Patient Satisfaction on Application of Modern Technology on Herbal Healthcare Delivery in Southwestern Nigeria

The paper is to find the contribution of technology in achieving excellence in herbal healthcare services to meet the patient satisfaction. It depends on the quality of care received in which patients are happy with the treatment received from the herbal practitioners. The study evaluates patient satisfaction on the service quality dimensions towards the application of modern technology on herbal healthcare delivery. Primarily, the patient satisfaction receives from the herbal practitioner in relationship with service expectations, environment conduciveness, medical-technical competence, and timely and cost accrue during the treatment. Three hundred (300) administered questionnaires were distributed to patients amongst the six herbal medical centres of the region to know the outcomes of service expectations, environment conduciveness, medical-technical competence, and timely and cost accrue to the treatment the patients. The patient satisfaction with healthcare quality was significantly high base on the results from the dimensions taking. The results revealed that priority, religion and cultural factors are essential to providing quality healthcare and to patient satisfaction in Southwestern Nigeria. All the service quality (SERVQUAL) dimensions are instrumental in maintaining patient satisfaction with the quality of healthcare. In conclusion, patients are satisfied with the concept of the modern technology and its integration into the current herbal practitioner’s practice. Patients’ satisfaction was similar towards healthcare quality regardless of the various lengths of stays at the herbal centres. These findings would provide information for healthcare practitioners and herbal medical centres policymakers to enhance its healthcare services. Therefore, the patients’ fear is about the privacy of medication information online may undermine their privacy.