THE FACTORS ENHANCING THE MATURITY OF ICT PROJECT MANAGEMENT AT STATE INFORMATION TECHNOLOGY AGENCY (SITA), SOUTH AFRICA

Abstract This study investigates factors enhancing the maturity of ICT project management at SITA. It identifies key challenges affecting SITA's project management, such as inconsistent frameworks, limited stakeholder engagement, inadequate technology adoption, and insufficient senior management support. Using a qualitative methodology, data was collected through semi-structured interviews with 10 project management professionals. Thematic analysis revealed critical themes, including process standardisation, leadership improvement, technology integration, and enhanced stakeholder management. The findings emphasise the need for optimised project management frameworks, effective training programs, and agile procurement processes to improve SITA’s project management maturity. Recommendations include strengthening the Enterprise Portfolio Management Office (EPMO), standardising governance practices, implementing modern project management tools, and fostering senior management advocacy. This research contributes to the theoretical understanding of project management maturity while offering actionable insights to improve ICT project management in public-sector organisations. It aims to advance efficient ICT service delivery and strategic capability within SITA and similar contexts.