EXPLORING THE ROLE OF REWARD AND COMPENSATION IN ENHANCING EMPLOYEES' CONTEXTUAL PERFORMANCE IN SOUTHEAST NIGERIAN BANKS

The study examined the effect of reward and compensation on employees’ customer service delivery quality. A study of selected Deposit Money Banks in South East, Nigeria. The study adopted survey research design using primary source of data through the administration of questionnaire. Descriptive statistics were used to analyze all the objectives of the study while the simple regression analysis was used to test all the hypothesis with the aid of statistical packages for social sciences (SPSS) version 23. The findings revealed that reward and compensation had a positive and significant effect on employee’s customer service delivery quality on the selected Deposit Money Banks in South-east Nigeria. The study concluded that reward and compensation had a positive and significant effect on employees’ performance in Deposit Money Banks in Southeast Nigeria. However, the study recommended that Money Deposit Banks need to uphold their reward and compensation as it is having a positive and significant effect on their employees’ contextual performance