EFFECT OF REWARD POLICY, AND ORGANIZATION COMMUNICATION ON EMPLOYEE PERFORMANCE IN THE PUBLIC SECTOR IN KENYA: A CASE STUDY OF NATIONAL REGISTRATION BUREAU, NAIROBI

Abstract: The main objective of this study was to evaluate the influence of reward policy, and organization communication on employee performance in the public sector in Kenya with a consideration of the National Registration Bureau, Nairobi. Specifically, this study established effects of reward policy, organizational communication, job security and training on performance of civil servants at NRB. The study used equity theory, attribution theory, Maslow’s Hierarchy of Human Needs Theory model and Social Cognitive theory. A descriptive research design was used for the investigation. The investigation targeted the 1,918 employees who work at NRB in Nairobi County. The researcher used Krejcie and Morgan formula to determine sample size for study. A questionnaire served as the instrument for acquiring data in this investigation. Pilot examination was conducted in to determine the validity and reliability of the instrument. The statistics were modified, encoded, and imported into SPSS version 26.0 for analysis. Multiple regression model was used to ascertain how parameters relate to one another. The study revealed that a change in reward policy, and organization communication significantly impacted employee performance. A 24.5% change in reward policy results in a 0.245-unit change, while a 34.5% change in communication results in a 0.345-unit change. These findings suggested that adjusting these factors can significantly impact employee performance, highlighting the importance of effective communication and training in enhancing employee performance. The study concluded that a well-structured reward policy, and organization communication are important for improving employee performance in Kenya's public sector. The study recommended the following; Public-sector organizations should emphasize the creation and execution of a clear and equitable incentive strategy that is consistent with employee contributions and industry benchmarks. The study recommended that a bottom-up method to communication be implemented in Kenya's public sector; this can improve communication between managers and their subordinates, ultimately improving employee performance. Organizations should establish clear and open personnel policies that promote job stability and effectively convey them to all employees. The report suggests doing the investigation again in different parastatals to facilitate generalization of the research findings. Keywords: Reward Policy, Organization Communication, Employee Performance And Public Sector. Title: EFFECT OF REWARD POLICY, AND ORGANIZATION COMMUNICATION ON EMPLOYEE PERFORMANCE IN THE PUBLIC SECTOR IN KENYA: A CASE STUDY OF NATIONAL REGISTRATION BUREAU, NAIROBI Author: Hassan Fatuma Khalif, Edna Bonareri International Journal of Social Science and Humanities Research ISSN 2348-3156 (Print), ISSN 2348-3164 (online) Vol. 12, Issue 4, October 2024 - December 2024 Page No: 116-131 Research Publish Journals Website: www.researchpublish.com Published Date: 26-October-2024 DOI: https://doi.org/10.5281/zenodo.13994936 Paper Download Link (Source) https://www.researchpublish.com/papers/effect-of-reward-policy-and-organization-communication-on-employee-performance-in-the-public-sector-in-kenya-a-case-study-of-national-registration-bureau-nairobi