Integrating AI with ITIL® 4 Framework for Enhanced IT Service Management

This research explores the integration of Artificial Intelligence (AI) within the ITIL 4 framework to enhance IT service management processes. It investigates how AI can streamline incident management, improve problem resolution, and optimize change management. The study employs qualitative and quantitative methods to analyze case studies and simulations, aiming to provide actionable insights that contribute to improved efficiency and user satisfaction in IT service delivery

Publication Details

Journal
Zenodo (CERN European Organization for Nuclear Research)
Published
2024-10-18
DOI
https://doi.org/10.5281/zenodo.14048931
Primary Topic
Organizational and Employee Performance
Type
article
Field-Weighted Citation Impact
0.00
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article

Integrating AI with ITIL® 4 Framework for Enhanced IT Service Management

Zenodo (CERN European Organization for Nuclear Research)
Organizational and Employee Performance
article

Integrating AI with ITIL® 4 Framework for Enhanced IT Service Management

article en

Abstract

This research explores the integration of Artificial Intelligence (AI) within the ITIL 4 framework to enhance IT service management processes. It investigates how AI can streamline incident management, improve problem resolution, and optimize change management. The study employs qualitative and quantitative methods to analyze case studies and simulations, aiming to provide actionable insights that contribute to improved efficiency and user satisfaction in IT service delivery

Zenodo (CERN European Organization for Nuclear Research)
Industry, innovation and infrastructure
Openalex Percentile: Top 68%
Organizational and Employee Performance
DOIOpen Access PDFOpenAlex
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Integrating AI with ITIL® 4 Framework for Enhanced IT Service Management · Zenodo (CERN European Organization for Nuclear Research) (2024) | TGRS Research Map | TGRS