PSYCHOSOCIAL WORK IN THE AVIATION INDUSTRY

Annotation. As the volume of passenger and cargo transportation in the aviation industry grows, psychosocial work with various categories of employees and customers becomes increasingly important. In the conditions of increased stress and high responsibility typical of this industry, psychosocial aspects have a significant impact on the safety, health and performance of not only individual employees, but also the entire organization. This article aims to examine the importance of psychosocial work in air transportation, with an emphasis on practical methods and approaches aimed at improving the psychological climate and maintaining the mental health of employees. The rapidly changing working conditions in aviation, including the introduction of new technologies, pandemic challenges and increasing safety requirements, are considered as prerequisites for the study. These factors lead to increased stress and increased anxiety among employees, which can ultimately lead to a deterioration in service quality and a decrease in safety. The methodology includes an analysis of existing psychosocial work practices in aviation, surveys and interviews with employees, as well as a review of scientific publications on this topic. The methods used provide an integrated approach to the study, allowing you to take into account the opinions and experiences of various industry participants. The main findings of the study emphasize that effective psychosocial work contributes to increased employee satisfaction, reduced professional burnout and improved communication within the team. In particular, the implementation of psychological support programs, the creation of conditions for open discussion of problems and the development of stress management trainings show positive results. The study also reveals the need to integrate psychosocial aspects into strategic development plans of organizations, which will not only improve the working atmosphere, but also increase the overall safety and efficiency of aviation companies. The conclusion of the article states that psychosocial work is crucial to ensure the successful operation of the aviation industry in the context of modern challenges. Investments in psychosocial aspects are not just an additional cost area, but, on the contrary, represent a strategic path to achieving long-term goals related to sustainable development and increased competitiveness in a dynamically changing world.