Effective Listening to the Patient affects the Outcome

What does this paper contribute to the wider global clinical community?' · Healthcare working in acute and chronic settings need to be open to new ways of delivering care to people which meet their relational needs, and take account of their biographies using narrative approaches to assessment and feedback. · In order to commit to person-centred care, continuous assessment and feedback should be sought from older people in acute care settings. · Essential mechanisms for effective listening and learning from patients in acute and chronic care, synthesized from this review, can contribute towards model development in implementing change in practice.