EFFECT OF ENTERPRISE RESOURCE PLANNING USER SKILLS ON PERFORMANCE OF SACCOS IN NAIROBI CITY COUNTY, KENYA

Abstract: Savings and credit cooperatives encounter various obstacles that impede their capacity to deliver effective and long-lasting financial services to their members. Maintaining competitiveness and relevance in the market is crucial for a Sacco. The study sought to examine the effect of enterprise resource planning user skills on performance of Saccos in Nairobi City County, Kenya. A descriptive research design was employed, focusing on 86 IT specialists within Saccos. A sample of 69 respondents was chosen using stratified random sampling techniques. Data collection was facilitated through self-administered questionnaires that underwent pilot testing. The findings indicated that ERP User Skills (β=0.354; p=0.000) have a significant impact on the performance of SACCOS. The research findings indicate that the overall performance of the firm is frequently influenced by the competencies of its ERP users. This highlights that a key benefit of ERP software is its ability to provide real-time insights into business operations and performance metrics. The study suggests that comprehensive training programs and seminars are essential for users to improve their ERP proficiency. Keywords: Enterprise Resource Planning User Skills, Performance. Title: EFFECT OF ENTERPRISE RESOURCE PLANNING USER SKILLS ON PERFORMANCE OF SACCOS IN NAIROBI CITY COUNTY, KENYA Author: Eric Gaitho Macharia, Dr. Josphat Kyalo International Journal of Social Science and Humanities Research ISSN 2348-3156 (Print), ISSN 2348-3164 (online) Vol. 12, Issue 3, July 2024 - September 2024 Page No: 254-262 Research Publish Journals Website: www.researchpublish.com Published Date: 29-August-2024 DOI: https://doi.org/10.5281/zenodo.13476276 Paper Download Link (Source) https://www.researchpublish.com/papers/effect-of-enterprise-resource-planning-user-skills-on-performance-of-saccos-in-nairobi-city-county-kenya