A Review of Multimodal Interaction Technologies in Virtual Meetings

Multimodal interaction technologies enhance the planning of human-to-human virtual meetings that involve Call Centers located in one part of the world and customers in other activities through the use of interacting with people regardless of their languages thus addressing problems of culture, equity and more interaction and participation from humans is sought after. Hence, language translation and transcription in real-time is an important aspect of multimodal technologies. In addition to these functions, emotion analysis, natural language processing and sentiment analysis, in their turn, allow the host to understand how participants feel and the main ideas expressed in the audio or video minutes. Also, participants have the opportunity to record their notes, which will in turn be generated in the form of minutes using natural language processing. Thus, turning audio and videos into texts significantly improves the efficiency and quality of meetings with natural human engagement.