UNLEASHING POTENTIAL: THE ROLE OF EMPLOYEE ENGAGEMENT IN DRIVING ORGANISATIONAL PERFORMANCE

Abstract In a progressively competitive industry, firms are obligated to discover inventive methods to boost the performance and achieve accomplishment. Employee engagement is a potent but frequently overlooked tool that defines the extent of dedication individuals have towards their company goals and objectives. This study investigates 282 employees experience spread over five firms in the service industry in Bangalore. The objective was to uncover the benefits of positive employee engagement on the organization’s success. The results highlight a significant positive interaction of employee engagement and organizational performance. The findings implies that higher levels of emotional commitment, work contentment, recognition and feedback, work environment, work-life balance, and overall engagement are likely to result in improved financial performance, operational efficiency, employee satisfaction and engagement, customer satisfaction, innovation and growth, and overall success of the organization.