A study of Customer Experience/Customer Experience Management: Towards Conceptualisation and Evaluation of Transformative Financial Services

Submitted in total fulfilment for the degree of Doctor of Philosophy to the Department of Economics, Finance and Marketing, La Trobe Business School, College of Arts, Social Sciences and Commerce, La Trobe University, Victoria <br>

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Publication Details

Journal
La Trobe University
Published
2025-01-01
DOI
https://doi.org/10.26181/19670919
Primary Topic
Customer Service Quality and Loyalty
Type
article
Field-Weighted Citation Impact
0.00
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article

A study of Customer Experience/Customer Experience Management: Towards Conceptualisation and Evaluation of Transformative Financial Services

La Trobe University
Customer Service Quality and Loyalty
article

A study of Customer Experience/Customer Experience Management: Towards Conceptualisation and Evaluation of Transformative Financial Services

article en

Abstract

Submitted in total fulfilment for the degree of Doctor of Philosophy to the Department of Economics, Finance and Marketing, La Trobe Business School, College of Arts, Social Sciences and Commerce, La Trobe University, Victoria <br>

La Trobe University
La Trobe University (AU)
Decent work and economic growth
Openalex Percentile: Top 52%
Customer Service Quality and Loyalty
DOIOpen Access PDFOpenAlex
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A study of Customer Experience/Customer Experience Management: Towards Conceptualisation and Evaluation of Transformative Financial Services · La Trobe University (2025) | TGRS Research Map | TGRS