Illuminating the shadows: How team members and team coaches find coaching useful

This research concerns how team members and team coaches perceive coaching to be productive. Using Constructivist Grounded Theory, it presents a theory to explicate how emergence works in team coaching, and the foundational and influencing conditions which need to be in place for emergence to occur. The key contributions are, firstly, to show that meeting the new, emergent goals and achieving beneficial unexpected outcomes are perceived to be more helpful than meeting the goals contracted at the outset. Secondly, team members find experiencing the processes of emergence more helpful than focusing on a predetermined variable or set series of steps.