Comparative Analysis of Evaluation of Business Process Management Regarding Digital Transformation Using the COCOSO Method

Business Process Management (BPM) drives corporate success by ensuring processes are effective and efficient. In recent decades, digital transformation has become increasingly important for companies. To impact a business process, it is essential to capture and characterize it clearly. A detailed description of a business process can serve as a foundation for designing IT systems, ensuring data quality, setting up performance measurement, and enacting processes using a BPMS, among other applications. Today, many Iranian companies are also interested in measuring their BPM. Therefore, the current research has ranked BPM measurement methods with digital transformation approach using the COCOSO hierarchical analysis technique (Yazdani et al., 2018) in Semnan industrial town. In this regard, BPM measurement methods and measurement criteria with digital transformation and data quality approach have been extracted from the research literature review. Finally, a sensitivity analysis has been performed to validate the results. The results of this ranking show that BPM measurement models based on comprehensive quality management are the most suitable models.