A Maturity Model for Transformability in Hospital Systems

Hospitals face increasing challenges due to dynamic external and internal factors such as demographic shifts, technological advances, and financial constraints. Addressing these challenges requires adaptable and future-proof infrastructure. Based on principles successfully applied in factory planning, this study introduces a Transformability Maturity Model (TMM) tailored to hospital systems. The TMM evaluates transformability of hospitals by systematically assessing hospital objects (categorized under technology and space design fields) through defined Transformability Potential Features (TPFs). This hierarchical model uses quantitative and qualitative measures to identify the current maturity level of hospital and provide actionable insights for improvement. The assessment results are visualized in a spider diagram, highlighting strengths and areas needing attention. The model has been validated through an in-depth assessment of a sample hospital, led by an experienced hospital quality manager, confirming its practicality and applicability in real-world healthcare environments. By adopting this model, hospitals can systematically plan and execute transformation strategies to ensure adaptability to evolving needs. This study provides a robust framework for designing, future-ready healthcare systems capable of adapting to change efficiently and with minimal disruption to meet the pressing demands of modern healthcare.