Human Factors Associated with Management of Cost Accounting Information and Its Influence on Decision-Making in Hotels

Efficient management of cost accounting information must put into consideration human factors that influence decision-making in any business. The study examines human factors associated with the management of cost accounting information and its influence on decision-making in hotels. A cross-sectional survey study of 396 respondents of the management team was drawn from hotels in three selected southeastern states in Nigeria. Three hundred and seventy-five out of three hundred and ninety-six management staff members who were randomly selected using a multi-stage sampling method were given self-administered questionnaire. The researchers analysed the data using the mean, standard deviation, and analysis of variance (ANOVA) statistics. The results show that the influence of employee turnover rates is low in human resource decisions, just as the influence of customer cost acquisitions was also low in customer relationship decisions. This implies that decision-making in hotels in southeastern Nigeria did not adequately consider cost accounting information on human resources and customer relationship management. Human resource and customer relationship management remain critical components of cost accounting information for efficient and effective decision-making in the hotel industry. This is because human resources are essential for employees, whereas efficient customer relationship management is necessary for customer retention in hotels.