Embedding a Virtual Emergency Department Pathway Within Emergency Medical Services Secondary Triage for People Living in Residential Aged Care

The introduction of the VVED referral pathway to secondary triage was associated with increased use of alternate care pathways and a significant increase in ED diversion for RACH residents. Specific patient and call time characteristics were associated with VVED referral, suggesting the VVED has a targeted role in meeting access needs out of hours and for select clinical presentations.