Bridging Policy and Practice in Telemedicine Follow-Up Identification: Multicenter Mixed Methods Study in Beijing

This pioneering multicenter, mixed methods study delineated the patient eligibility assessment process for telemedicine services in Beijing. Discrepancies were identified between real-world practice and regulatory prerequisites. The key factors contributing to these variations included the ambiguity of policies and different priorities across institution types. Our findings suggest greater policy clarity, relaxation of regulations for new patients, and strengthened oversight of telemedicine services to improve the quality and accessibility of telemedicine.