Exploring the Intricate Relationship between Automation and Performance in the Saudi Public Sector.

Office automation immensely enhances the working environment. Widespread technological revolution shapes Human Resource Management (HRM) practice. The most important factor in decision-making is the information on which the decision is based. Detailed and accurate information prevents erroneous decisions. This study explores the impact of the automation of HR processes on organizational performance in the public sector. Three hundred and sixteen (316) employees from the University of Tabuk participated in the study. The study used smart Partial Least Squares–Structural Equation Model (smart PLS-SEM) to estimate the relationships between constructs. The results reveal that office automation has a direct impact on organizational performance in the public sector. In addition to top management artificial intelligence (AI) support, decision-making mediates the relationship between office automation and organizational performance. The theoretical and managerial implications are highlighted.