Increased Utilization of Telemedical Emergency and Nonurgent Care Following Deployment of Virtual Triage and Care Referral in Australia
Artificial intelligence-based VTCR improved alignment between patient perceived needs and recommended care pathways, not only driving greater use of appropriate, lower acuity, and telemedicine services but also reducing unnecessary in-person emergency visits. By eliminating uncertainty in care seeking and advancing adoption of new virtual emergency and nonurgent care options, VTCR offers a scalable, evidence-based solution for optimizing emergent and urgent care delivery and easing pressure on emergency departments across Australia.
Authors
- Lijing Ma (ORCID: https://orcid.org/0000-0003-3614-7058)
- Mitchell Burger (ORCID: https://orcid.org/0000-0002-1335-7274)
- Aleksandra Kabat-Karabon
- Timothy Jay Price (ORCID: https://orcid.org/0000-0002-3922-2693)
- Bettina McMahon
- George A. Gellert (ORCID: https://orcid.org/0000-0002-3519-7486)
- Nirvana Luckraj
- Zhixin Liu (ORCID: https://orcid.org/0000-0001-7253-7438)
- Maria Marecka (ORCID: https://orcid.org/0009-0000-7009-571X)
Institutions
- Council of Economic Advisers (US)
- Ayurvedic Institute (US)
- Oldham Council (GB)
Publication Details
- Journal
- Mayo Clinic Proceedings Digital Health
- Published
- 2025-12-20
- DOI
- https://doi.org/10.1016/j.mcpdig.2025.100331
- Primary Topic
- Emergency and Acute Care Studies
- Type
- article
- Field-Weighted Citation Impact
- 0.00