Digital Transformation in the Higher Education Sector: A Systematic Literature Review

In this epoch of the Fourth Industrial Revolution (4IR), digital advancement, technological initiatives, and advancements, as well as their imperative role, have improved universities’ performance and transformed business models, practices, and processes. This study aimed to systematically review the existing digital transformation discourses as the main axis for the higher education (HE) sector. It elucidates the required skill sets, benefits, barriers, and challenges brought about by digital transformation. The article commences by identifying the relevant literature on digital transformation in general, which is not confined to one methodology. It also includes the case studies that were conducted across the globe, the skills needed to drive the transformation agenda, the benefits, the barriers, and the challenges that impede digital transformation in the HE sector. This article found that the sector has been exploiting digital tools to improve performance, business processes, restructuring systems, structures, and practices. The myriad of digital transformation impacts, benefits, and skills to drive the digital transformation have been overshadowed by diverse barriers and challenges in the HE sector. Constraints such as inadequate funding, employee resistance, limited digital literacy, and insufficient infrastructure stand in opposition to the principles of the connectivity theory, which emphasises access, interaction, and the knowledge flow as prerequisites for effective digital integration.