Enhancing Patient Education in Cataract Surgery Using a Conversational Artificial Intelligence Chatbot: A Pilot Randomized Controlled Trial
A custom-built chatbot with only clinician-validated responses showed high usability but did not improve knowledge, reduce anxiety, or increase satisfaction compared with brochures. Chatbot engagement barriers, particularly among older adults, and limits of validated-only content indicate the need for a hybrid approach of those models, to balance safety and flexibility in digital patient education.
Authors
- Perseverence Savieri (ORCID: https://orcid.org/0000-0001-7853-0421)
- Silke Oellerich (ORCID: https://orcid.org/0000-0002-5703-5971)
- Paul Cardon de Lichtbuer (ORCID: https://orcid.org/0009-0005-0110-0112)
- Sorcha Ní Dhubhghaill (ORCID: https://orcid.org/0000-0002-1115-7834)
- William Declerck
- Quinten Rosseel
Institutions
- Vrije Universiteit Brussel (BE)
- Universitair Ziekenhuis Brussel (BE)
- Venture Chemicals (United States) (US)
Publication Details
- Journal
- Journal of Cataract & Refractive Surgery
- Published
- 2025-12-18
- DOI
- https://doi.org/10.1097/j.jcrs.0000000000001856
- Primary Topic
- Artificial Intelligence in Healthcare and Education
- Type
- article
- Field-Weighted Citation Impact
- 0.00