The hidden cost of video-call glitches

Video-call glitches might seem harmless, but they can reduce people’s chances of getting hired, closing a business deal or following a doctor’s recommendation. Human brains expect video calls to feel like in-person conversations. When glitches break that illusion, it feels unsettling and strange, harming judgements of trustworthiness, likeability and credibility. Glitches during video calls can reduce the likelihood of positive outcomes in virtual hearings, job interviews and other contexts.