Resilience, risk, and reinvention: The challenges of insurance markets amid technological, behavioral, and systemic shocks

Abstract Insurers face difficulties because modernity creates risks that are human‐made, globally interconnected, and unpredictable. This leads to correlated, cascading claims, while insurance consumers increasingly view prices as unfair. These issues weaken trust just when the industry needs credibility most. Insurers must evolve around the principles of resilience, risk reconceptualization, and reinvention. Resilience involves building adaptive capacity before, during, and after shocks. Risk reconceptualization requires shifting to a view of probability that updates beliefs as new risks emerge. Reinvention demands transparent products that reflect how consumers actually perceive fairness and value. Insurers engage in a series of targeted audits of their assumptions about the way they operate and the design of their offerings. In their audits, they incorporate empirical evidence on how consumers internalize the language of risk. Insurers provide meaningful and substantial context for consumers to understanding how consumers' risk‐related choices link to what consumers pay for insurance. Insurers who act now will earn the trust of the future and succeed. Those who stick to familiar strategies will find themselves in a market they no longer control.