Avatars in Mental Health: Psychotherapists’ Attitudes Towards Avatar Technology and Factors Influencing Adoption

Research in "cybertherapy" has explored innovative ways to integrate new technologies as innovative tools in psychological treatment, such as virtual reality. Avatars, as digital representations of users within virtual environments, represent an interesting tool for psychotherapists: they could be used to assess aspects of patients' self-representations (assessment), to promote behavioral change based on an alternative self-image (treatment), or to exercise therapists' skills in diagnosis and assessment (formation). Yet, the use of avatars in psychotherapy is still not widespread. In the present study, 77 certified psychotherapists evaluated the three possible uses of avatars described above in terms of technology acceptance model (TAM) factors: perceived usefulness, perceived ease of use and intention-to-use. Partially confirming the TAM, the results show that perceived usefulness in particular is an effective predictor of intention to use avatars in psychotherapy for all three possible uses. Attitudes towards avatars as a psychotherapeutic tool were slightly influenced by mental health professionals' methodological approach, with cognitive-behavioral psychotherapists showing more positive attitudes towards avatars as a training tool. On the other hand, previous experiences with other technologies (e.g., conducting therapy online or not) affected the perception of avatars' ease of use as a treatment tool. The present study contributes to identifying factors that influence mental health professionals' attitudes towards technological innovations in the psychotherapy profession, giving directions for future research in cybertherapy adoption.